Privacy Policy
Last updated: 2025-12
MB Mobitelas respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use and store your information when you visit our online store and buy phone accessories.
1. What data we collect
Data you provide yourself:
- • Contact details – first name, last name, email address, phone number
- • Delivery address – street, city, postal code
- • Payment information – processed securely through payment partners (Paysera, banks)
Data collected automatically:
- • IP address (anonymised)
- • Browser type and operating system
- • History of visited pages and viewed products
- • Approximate geographic location (country/city)
- • Where you came to the site from (search engine, advertising, direct)
2. What we use your data for
- • Order processing and delivery of goods
- • Communication about order status
- • Customer service and responses to enquiries
- • Website performance analysis and improvement
- • Fulfilling legal obligations (invoices, warranties)
3. Cookies
Our website uses cookies – small text files stored in your browser.
| Type | Purpose | Validity |
|---|---|---|
| Essential | Cart functionality, session maintenance, sign-in | During session |
| Analytics | Google Analytics – visitor statistics, most popular products | Up to 2 years |
| Behaviour analysis | Microsoft Clarity – heatmaps, session recordings for site improvement | Up to 1 year |
| Preferences | Remembering cookie consent | 1 year |
You can manage cookies in your browser settings. If essential cookies are disabled, the cart and checkout may not work.
4. Google Analytics
We use Google Analytics 4 to analyse website traffic. This service helps us understand:
- • How many visitors come to the website
- • Which products and categories are most popular
- • Whether the website works well on mobile devices
Google Analytics does not use your data for advertising. More information: Google Privacy Policy
5. Microsoft Clarity
We partner with Microsoft Clarity to better understand how you use our website. This service collects:
- • Behavioural metrics – clicks, scrolling, time on page
- • Heatmaps – where users click most often
- • Session recordings – anonymised browsing replays
This data helps us improve the usability of the website and identify issues. By using our website you agree that we and Microsoft may collect and use this data.
More information about how Microsoft collects and uses data: Microsoft Privacy Statement
6. Data retention periods
- • Order data: 10 years (in accordance with accounting requirements)
- • Account data: While the account is active or until a deletion request
- • Analytics data: 26 months (Google Analytics setting)
7. Your rights
Under the GDPR, you have the right to:
- • Know what data is being collected about you
- • Request correction of inaccurate data
- • Request deletion of your data
- • Receive a copy of your data
- • Withdraw consent at any time
8. Contact us
If you have any questions about privacy:
Email: [email protected]
Phone: +370 647 72 323
9. Data controller
MB "Mobitelas"
Company code: 304766647
VAT code: LT100014414812
Lithuania